Receiving Calls: Agent loses the call after a few seconds

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== Agent loses the call after a few seconds ==
== Agent loses the call after a few seconds ==

Latest revision as of 17:50, 18 December 2009

Agent loses the call after a few seconds

Problem Summary Agent receives calls, but loses them after a few seconds before they can be answered.
Error Message None.
Possible Cause The Ring No Answer feature is probably set on the ICM system.
Recommended Action Open the ICM Configuration Manager and increase that value or disable it all together.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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