Receiving Calls: Agent cannot receive any calls

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Agent cannot receive any calls

Problem Summary Agent cannot receive any calls including calls dialed directly to the extension.
Error Message None.
Possible Cause
  1. An agent must be logged in to receive calls.
  2. A status of Offline means that some element in the system has failed or gone offline.
Recommended Action
  1. Check that your agent is logged in.
  2. Check the status bar. The system will automatically recover from this situation. Wait for the status bar to indicate Online and try again.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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