Real-Time: Supervisor tried to log out an agent who has an active call and nothing happened
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Supervisor tried to log out an agent who has an active call and nothing happened
| Problem Summary | Supervisor tried to log out an agent who has an active call and nothing happened. |
|---|---|
| Error Message | None. |
| Possible Cause | The IPCC PIM queues the request. The agent is logged out once the call has ended. |
| Recommended Action | To accomplish this, a supervisor can first barge-in and then intercept the call after clicking the agent Logout button. The supervisor should see a message displayed in a dialog box. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
