Real-Time: Supervisor tried to log out an agent who has an active call and nothing happened
From DocWiki
Supervisor tried to log out an agent who has an active call and nothing happened
| Problem Summary | Supervisor tried to log out an agent who has an active call and nothing happened. |
|---|---|
| Error Message | None. |
| Possible Cause | The IPCC PIM queues the request. The agent is logged out once the call has ended. |
| Recommended Action | To accomplish this, a supervisor can first barge-in and then intercept the call after clicking the agent Logout button. The supervisor should see a message displayed in a dialog box. |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
