Real-Time: Supervisor does not see team members listed in the agent select grid

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== Supervisor does not see team members listed in the agent select grid ==
== Supervisor does not see team members listed in the agent select grid ==
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| This problem may have multiple causes:
| This problem may have multiple causes:
# The team may not be properly configured in the ICM configuration.
# The team may not be properly configured in the ICM configuration.
-
# The supervisor may nit have the correct privileges.
+
# The supervisor may not have the correct privileges.
# The ServicesMask may not have the right value for the CTI OS server.
# The ServicesMask may not have the right value for the CTI OS server.
|-
|-

Latest revision as of 21:50, 6 December 2010

Supervisor does not see team members listed in the agent select grid

Problem Summary After login, supervisor does not see his team members listed in the agent select grid.
Error Message None.
Possible Cause This problem may have multiple causes:
  1. The team may not be properly configured in the ICM configuration.
  2. The supervisor may not have the correct privileges.
  3. The ServicesMask may not have the right value for the CTI OS server.
Recommended Action Check the following items:
  1. Ensure that the team is configured correctly in the ICM configuration.
  2. Ensure that your supervisor has supervisor privileges in ICM configuration.
  3. Check the ServicesMask for CTI OS server in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\CTIOS\CTIOS_<InstanceName>\ ctios1\CtiDriver\Config. It must be 0x1c0296 or decimal 1835670 - these values include supervisor services.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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