Real-Time: Some skill groups are listed as NA in the supervisor status grid

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Revision as of 21:40, 1 October 2009

Some skill groups are listed as NA in the supervisor status grid

Problem Summary In the supervisor desktop's real time status grid, some agents' skill groups are listed as NA when they actually do belong to at least one skill group.
Error Message None.
Possible Cause When a supervisor logs in, all skill groups of agents currently logged in are displayed. CTI OS only learns about skill groups when agents are logged in, logged out agents might display NA (not available) in the Agent Real Time status window until these agents log in.
Recommended Action Verify the status once the agent logs in.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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