Real-Time: A secondary supervisor is listed in the real time status window
A secondary supervisor is listed in the real time status window.
|Problem Summary||A secondary supervisor is [is not] listed in the real time status window.|
|Possible Cause||Starting with CTI OS 4.7, secondary supervisors are only listed in the team status window if they are also configured as team members|
|Recommended Action||See the ICM Configuration Manager for the Agent Team configuration. Primary supervisors are never listed in the real time status window.|
|Associated CDETS #||None.|