Real-Time: A secondary supervisor is listed in the real time status window
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A secondary supervisor is listed in the real time status window.
Problem Summary | A secondary supervisor is [is not] listed in the real time status window. |
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Error Message | None. |
Possible Cause | Starting with CTI OS 4.7, secondary supervisors are only listed in the team status window if they are also configured as team members |
Recommended Action | See the ICM Configuration Manager for the Agent Team configuration. Primary supervisors are never listed in the real time status window. |
Release | Release 7.5(x) |
Associated CDETS # | None. |