RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down - Revision history

Dosproul: 1 revision

2012-08-14T18:57:21Z

1 revision

← Older revision

Revision as of 18:57, 14 August 2012

Rshroyer: Added Categories 8.5 and 9.0.

2012-08-14T02:09:00Z

Added Categories 8.5 and 9.0.

← Older revision		Revision as of 02:09, 14 August 2012
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	! '''Associated CDETS #'''		! '''Associated CDETS #'''
	\|  CSCtx41763		\|  CSCtx41763
		+	[[Category:Cisco_MediaSense,_Release_8.5]]
		+	[[Category:Cisco_MediaSense,_Release_9.0]]
	\|}		\|}

Dosproul: 1 revision

2012-08-03T13:04:14Z

1 revision

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Revision as of 13:04, 3 August 2012

Rshroyer: Added release 9.0(1)

2012-08-02T03:56:44Z

Added release 9.0(1)

← Older revision		Revision as of 03:56, 2 August 2012
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	\|-		\|-
	! '''Release'''		! '''Release'''
-	\|  ~~Release 8.5(1), Release 8.5(2), Release 8.5(3), and Release 8.5(4)~~.	+	\|  All.
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
	\|  CSCtx41763		\|  CSCtx41763
	\|}		\|}
-
-	~~<br><br>~~
-
-	~~[[Category:Cisco_MediaSense,_Release_8.5]]~~

Dosproul: 1 revision

2012-01-27T17:08:37Z

1 revision

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Revision as of 17:08, 27 January 2012

Kemacdon at 21:08, 25 January 2012

2012-01-25T21:08:56Z

← Older revision		Revision as of 21:08, 25 January 2012
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-	== RTMT does not show alarm info if the primary node is ~~out of service~~ ==	+	== RTMT does not show alarm info if the primary node is down ==

	{\| border="1"		{\| border="1"
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	<br>		<br>

-	#When ~~the primary node is~~ in service, sign in to MediaSense ~~administration~~, and then enter: '''<nowiki>https://<ip address>:8443/ccmadmin/serviceParamEdit.do</nowiki> '''in the browser address field to access the Unified CM server parameter configuration page.	+	#When both nodes are in service, sign in to MediaSense Administration on the Primary node, and then enter: '''<nowiki>https://<ip address>:8443/ccmadmin/serviceParamEdit.do</nowiki> '''in the browser address field to access the Unified CM server parameter configuration page.
	#Activate the Failover Collector for the Cisco AMC service.		#Activate the Failover Collector for the Cisco AMC service.

	\|-		\|-
	! '''Release'''		! '''Release'''
-	\|  Release 8.5(1), Release 8.5(2), Release 8.5(3), Release 8.5(4)	+	\|  Release 8.5(1), Release 8.5(2), Release 8.5(3), and Release 8.5(4).
	\|-		\|-
	! '''Associated CDETS #'''		! '''Associated CDETS #'''
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	[[Category:Cisco_MediaSense,_Release_8.5]]		[[Category:Cisco_MediaSense,_Release_8.5]]
-	~~'''~~

Dosproul: 1 revision

2012-01-19T20:13:23Z

1 revision

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Revision as of 20:13, 19 January 2012

Kemacdon at 20:08, 19 January 2012

2012-01-19T20:08:54Z

← Older revision		Revision as of 20:08, 19 January 2012
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	[[Category:Cisco_MediaSense,_Release_8.5]]		[[Category:Cisco_MediaSense,_Release_8.5]]
-	~~</nowiki>~~'''	+	'''
-		+
-	\|}	+

Dosproul: 1 revision

2012-01-19T19:59:56Z

1 revision

← Older revision

Revision as of 19:59, 19 January 2012

Kemacdon at 19:45, 19 January 2012

2012-01-19T19:45:35Z

New page

== RTMT does not show alarm info if the primary node is out of service ==

{| border="1"
|-
! '''Problem Summary'''
| The Unified Real Time Monitoring Tool (Unified RTMT) is connected to the secondary node, but after logging in to RTMT, alarm information is not shown. Instead, an error is reported.
|-
! '''Error Message'''
| Error polling alert status - AMC service is down
|-
! '''Possible Cause'''
| By default, the Primary Collector for the Alert Manager and Collector Service (AMC) is configured on the primary node, and the Failover Collector is not active. If the primary node is down, there is no available collector to which RTMT can connect. 
|-
! '''Recommended Action'''
|
<br>

#When the primary node is in service, sign in to MediaSense administration, and then enter: '''<nowiki>https://<ip address>:8443/ccmadmin/serviceParamEdit.do</nowiki> '''in the browser address field to access the Unified CM server parameter configuration page.
#Activate the Failover Collector for the Cisco AMC service.

|-
! '''Release'''
|  Release 8.5(1), Release 8.5(2), Release 8.5(3), Release 8.5(4)
|-
! '''Associated CDETS #'''
|  CSCtx41763
|}

<br><br>

[[Category:Cisco_MediaSense,_Release_8.5]]
</nowiki>'''

|}