| Problem Summary
| Logging into RTMT from the Cisco MediaSense primary server fails with an error message.
|
| Error Message
| A request to determine the product installed on this cluster has failed. By default, RTMT will display all possible options, however some may not function correctly due to this error.
|
| Possible Cause
| You may not have properly uninstalled the previous version of RTMT thus preventing the product verification process.
|
| Recommended Action
|
- Uninstall the existing version of RTMT.
- Delete the <userprofile>\.jrtmt folder.
- Re-install RTMT.
|
| Release
| All.
|
| Associated CDETS #
| None.
|
