RTMT: Unable to login to RTMT from the primary server

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== Unable to login to RTMT from the primary server ==
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== Unable to login to RTMT from the primary server ==
{| border="1"
{| border="1"
|-
|-
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! '''Problem Summary'''
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! '''Problem Summary'''  
| Logging into RTMT from the Cisco MediaSense primary server fails with an error message.
| Logging into RTMT from the Cisco MediaSense primary server fails with an error message.
|-
|-
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! '''Error Message'''
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! '''Error Message'''  
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| <code>A request to determine the product installed on this cluster has failed. By default, RTMT will display all possible options, however some may not function correctly due to this error.</code>
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| <code>A request to determine the product installed on this cluster has failed. By default, RTMT will display all possible options, however some may not function correctly due to this error.</code>
|-
|-
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! '''Possible Cause'''
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! '''Possible Cause'''  
| You may not have properly uninstalled the previous version of RTMT thus preventing the product verification process.
| You may not have properly uninstalled the previous version of RTMT thus preventing the product verification process.
|-
|-
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! '''Recommended Action'''
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! '''Recommended Action'''  
|  
|  
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# Uninstall the existing version of RTMT.
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#Uninstall the existing version of RTMT.  
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# Delete the <userprofile>\.jrtmt folder.
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#Delete the &lt;userprofile&gt;\.jrtmt folder.  
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# Re-install RTMT.
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#Re-install RTMT.
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|-
|-
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! '''Release'''
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! '''Release'''  
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| Release 8.5(1)
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| All.
|-
|-
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! '''Associated CDETS #'''
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! '''Associated CDETS #'''  
| None.
| None.
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|-
 
|}
|}
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[[Category:Cisco MediaSense, Release 8.5]]
 

Revision as of 03:55, 2 August 2012

Unable to login to RTMT from the primary server

Problem Summary Logging into RTMT from the Cisco MediaSense primary server fails with an error message.
Error Message A request to determine the product installed on this cluster has failed. By default, RTMT will display all possible options, however some may not function correctly due to this error.
Possible Cause You may not have properly uninstalled the previous version of RTMT thus preventing the product verification process.
Recommended Action
  1. Uninstall the existing version of RTMT.
  2. Delete the <userprofile>\.jrtmt folder.
  3. Re-install RTMT.
Release All.
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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