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Cchetty http://docwiki.cisco.com/w/index.php?title=RESOURCE_NOT_ACKNOWLEDGING&diff=28310&oldid=prev 2010-01-30T01:20:12Z

<p><span class="autocomment">RESOURCE NOT ACKNOWLEDGING</span></p> <p><b>New page</b></p><div>== RESOURCE NOT ACKNOWLEDGING ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | Here's how we identify an RNA scenario. After we see a RINGING for consult call, we do not see TALKING for the consult call. Instead we see the below error message. <br /> |-<br /> ! '''Error Message'''<br /> | Call.transferFailed(7954, RESOURCE_NOT_ACKNOWLEDGING)<br /> |-<br /> ! '''Possible Cause'''<br /> | The agent did not answer the call<br /> |-<br /> ! '''Recommended Action'''<br /> | &lt;ol&gt;<br /> None. <br /> &lt;br&gt;&lt;br&gt;<br /> &lt;br&gt;115894023: Jan 20 10:02:02.529 GMT %MIVR-SS_TEL-7-UNK:CallID:35487 MediaId:364180/3 Task:132000639892, ConsultCallObserver RINGING<br /> &lt;br&gt;115896785: Jan 20 10:02:12.483 GMT %MIVR-SS_TEL-7-UNK:CallID:35487 MediaId:364180/3 Task:132000639892, ConsultCallObserver() has timed out peeking from msgQ<br /> &lt;br&gt;115896786: Jan 20 10:02:12.514 GMT %MIVR-SS_TEL-7-UNK:CallID:35487 MediaId:364180/3 Task:132000639892, consult transfer() gets com.cisco.util.msgq.MsgQTimeoutException<br /> &lt;br&gt;115896818: Jan 20 10:02:12.514 GMT %MIVR-SS_TEL-7-UNK:Call.transferFailed(7954, RESOURCE_NOT_ACKNOWLEDGING) JTAPICallContact[id=35487,implId=364180/3,state=STATE_ANSWERED_IDX,inbound=true,App name=ASC02,task=132000639892,session=162000318035,seq <br /> <br /> &lt;/ol&gt;<br /> |-<br /> ! '''Release'''<br /> | Release 7.0(1) onwards<br /> |-<br /> ! '''Associated CDETS #'''<br /> | NA<br /> |-<br /> |}<br /> [[Category:Unified CCX, Release 8.0]]<br /> [[Category:Unified CCX, Release 7.0]]</div>

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