RESOURCE FORWARDING

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RESOURCE FORWARDING

Problem Summary Transfer failed because of RESOURCE FORWARDING.
Error Message Call.transferFailed(5555210002, RESOURCE_FORWARDING)
Possible Cause Call forward set on agent extension
Recommended Action

    Call forward setting on agent extension is not supported. All call forward settings on agent devices should be removed.


    26386218: Dec 14 18:30:05.824 EDT %MIVR-SS_TEL-7-UNK:CallID:50904 MediaId:1359274/11 Task:28000060179, ConsultCallObserver RINGING
    26386314: Dec 14 18:30:21.840 EDT %MIVR-SS_TEL-7-UNK:CallID:50904 MediaId:1359274/11 Task:28000060179, ConsultCallObserver CREATED, new dest: 7036824980, resource=User[type=Call Manager User,id=rgraham-vcc,authenticated=true]
    26386315: Dec 14 18:30:21.840 EDT %MIVR-SS_TEL-7-UNK:CallID:50904 MediaId:1359274/11 Task:28000060179, ConsultCallObserver FORWARDED, dest: 7036824980
    26386335: Dec 14 18:30:21.840 EDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(5555210002, RESOURCE_FORWARDING) JTAPICallContact[id=50904,implId=1359274/11,state=STATE_ANSWERED_IDX,inbound=true,App

Release Release 7.0(1) onwards
Associated CDETS # NA

Rating: 0.0/5 (0 votes cast)

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