| Problem Summary
| Transfer failed because of RESOURCE FORWARDING.
|
| Error Message
| Call.transferFailed(5555210002, RESOURCE_FORWARDING)
|
| Possible Cause
| Call forward set on agent extension
|
| Recommended Action
|
Call forward setting on agent extension is not supported. All call forward settings on agent devices should be removed.
26386218: Dec 14 18:30:05.824 EDT %MIVR-SS_TEL-7-UNK:CallID:50904 MediaId:1359274/11 Task:28000060179, ConsultCallObserver RINGING
26386314: Dec 14 18:30:21.840 EDT %MIVR-SS_TEL-7-UNK:CallID:50904 MediaId:1359274/11 Task:28000060179, ConsultCallObserver CREATED, new dest: 7036824980, resource=User[type=Call Manager User,id=rgraham-vcc,authenticated=true]
26386315: Dec 14 18:30:21.840 EDT %MIVR-SS_TEL-7-UNK:CallID:50904 MediaId:1359274/11 Task:28000060179, ConsultCallObserver FORWARDED, dest: 7036824980
26386335: Dec 14 18:30:21.840 EDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(5555210002, RESOURCE_FORWARDING) JTAPICallContact[id=50904,implId=1359274/11,state=STATE_ANSWERED_IDX,inbound=true,App
|
| Release
| Release 7.0(1) onwards
|
| Associated CDETS #
| NA
|
