| Problem Summary
| Call Rejected due to REMOTE TIMEOUT - No idle channels.
|
| Error Message
| 12182114: Jan 07 08:07:07.226 CST %MIVR-SS_TEL-5-EXCEPTION:com.cisco.lang.InterruptedException: No idle channels available in group 'Cisco Media Channel Group #0'; nested exception is:
|
| Possible Cause
| Not enough dialog channels to handle the call load
|
| Recommended Action
|
Ensure that sufficient dialog channels are created and present to handle the incoming call load.
An Example:
802667: Jan 20 14:05:42.772 IST %MIVR-SS_TEL-7-UNK:Route Connection=[5758::1/(P1-jtapi_srib42_dec_1) GCID=(1,4345)->ACTIVE]->OFFERED, reason=1, Event= (P1-jtapi_srib42_dec_1) 4345/1 CallCtlConnOfferedEv 5758::1 [#142] Cause:100
802685: Jan 20 14:05:42.774 IST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=2,type=Cisco JTAPI
802706: Jan 20 14:05:46.783 IST %MIVR-SS_TEL-7-UNK:RouteConn disconnected or CTI accept timer expired, interrupting
802707: Jan 20 14:05:46.783 IST %MIVR-SS_TEL-5-CTIPG_ROUTE_EVENT:CTI Port Group route event: Route Session=[5758::1/(P1-jtapi_srib42_dec_1) GCID=(1,4345)->INVALID]->DISCONNECTED,Route Address=5758,Failure reason=CTI accept timer expires after 4011 ms, end route connection,Exception=com.cisco.lang.InterruptedException: No idle channels available in group 'Cisco Media Channel Group #1'; nested exception is: com.cisco.lang.sync.AttemptInterruptedException: interrupted while allocating from [(('Cisco Media Channel Group #1' & 'Cisco Unified CCX Ports')) & 'Cisco CTI Port Group #0']; nested exception is:
802708: Jan 20 14:05:46.784 IST %MIVR-SS_TEL-5-EXCEPTION:com.cisco.lang.InterruptedException: No idle channels available in group 'Cisco Media Channel Group #1'; nested exception is:
802842: Jan 20 14:05:46.794 IST %MIVR-SS_TEL-7-UNK:Call.rejected(REMOTE_TIMEOUT) JTAPICallContact[id=2,type=Cisco JTAPI
|
| Release
| Release 7.0(1)onwards
|
| Associated CDETS #
| NA
|
