Prompt Exception in Cisco Unified CCX Engine log file

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Prompt Exception in Cisco Unified CCX Engine log file

Problem Summary A prompt exception appears in the Cisco Unified CCX Engine log file.
Error Message The exception contains the words open port failed.
Possible Cause This error is generally caused when the Cisco Unified CCX Engine is incorrectly shut down; for example, from the Windows Task Manager while there are RTP ports in use.
Recommended Action

If this prompt exception appears, reboot your Cisco Unified CCX Server. To prevent this problem, stop the Cisco Unified CCX Engine. Choose System > Engine from the Cisco Unified CCX Administration menu bar and then click Stop Engine. Alternatively you can use the Windows services console to stop the Cisco Unified CCX Engine.

Release Release 7.0(1)
Associated CDETS # None.

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