Prompt Exception in Cisco Unified CCX Engine log file
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Prompt Exception in Cisco Unified CCX Engine log file
| Problem Summary | A prompt exception appears in the Cisco Unified CCX Engine log file. |
|---|---|
| Error Message | The exception contains the words open port failed. |
| Possible Cause | This error is generally caused when the Cisco Unified CCX Engine is incorrectly shut down; for example, from the Windows Task Manager while there are RTP ports in use. |
| Recommended Action |
If this prompt exception appears, reboot your Cisco Unified CCX Server. To prevent this problem, stop the Cisco Unified CCX Engine. Choose System > Engine from the Cisco Unified CCX Administration menu bar and then click Stop Engine. Alternatively you can use the Windows services console to stop the Cisco Unified CCX Engine. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
