Precision Routing

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Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.


Documentation


Precision Routing API documentation


CUIC Reports


Unified CCE 9.0 Troubleshooting


Related Documentation

The following documents contain more information related to Precision Routing:


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