Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.
Precision Routing API documentation
Unified CCE 9.0 Troubleshooting
The following documents contain more information related to Precision Routing:
- Database Schema Guide for Cisco Unified Contact Center Enterprise
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
- Report Template Reference Guide For Cisco Unified Intelligence Center