Precision Routing

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Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.


Documentation


Precision Routing API documentation


Unified CCE 9.0 Troubleshooting


Related Documentation

The following documents contain more information related to Precision Routing:

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