Precision Routing
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'''Documentation'''<br> | '''Documentation'''<br> | ||
| - | *[ | + | *[[Precision Routing Documentation]] |
<br> '''Precision Routing API documentation''' | <br> '''Precision Routing API documentation''' | ||
*[http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_programming_reference_guides_list.html Developer Guide for Cisco Unified Contact Center Enterprise] | *[http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_programming_reference_guides_list.html Developer Guide for Cisco Unified Contact Center Enterprise] | ||
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| + | '''CUIC Reports'''<br> | ||
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| + | *[http://www.cisco.com/cisco/software/release.html?mdfid=282163829&release=8.5.4&relind=AVAILABLE&softwareid=282377062&rellifecycle=&reltype=latest Precision Routing CUIC Reports (Realtime & HIstorical]) - (look for: "Reporting Templates (Supplemental) for use with UCCE 9.x and CUIC 8.5(4)")<br> | ||
<br> '''Unified CCE 9.0 Troubleshooting''' | <br> '''Unified CCE 9.0 Troubleshooting''' | ||
| - | *[ | + | *[[Troubleshooting Tips for Unified CCE 9.0]] |
<br> '''Related Documentation''' | <br> '''Related Documentation''' | ||
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[[Category:Precision_Routing]] | [[Category:Precision_Routing]] | ||
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Latest revision as of 15:18, 1 February 2013
Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.
Documentation
Precision Routing API documentation
CUIC Reports
- Precision Routing CUIC Reports (Realtime & HIstorical) - (look for: "Reporting Templates (Supplemental) for use with UCCE 9.x and CUIC 8.5(4)")
Unified CCE 9.0 Troubleshooting
Related Documentation
The following documents contain more information related to Precision Routing:
- Database Schema Guide for Cisco Unified Contact Center Enterprise
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
- Report Template Reference Guide For Cisco Unified Intelligence Center
