Precision Routing
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Revision as of 15:18, 1 February 2013
Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.
Documentation
Precision Routing API documentation
CUIC Reports
- Precision Routing CUIC Reports (Realtime & HIstorical) - (look for: "Reporting Templates (Supplemental) for use with UCCE 9.x and CUIC 8.5(4)")
Unified CCE 9.0 Troubleshooting
Related Documentation
The following documents contain more information related to Precision Routing:
- Database Schema Guide for Cisco Unified Contact Center Enterprise
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
- Report Template Reference Guide For Cisco Unified Intelligence Center
