Precision Routing

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Revision as of 16:11, 19 July 2012

Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.

Documentation

• Precision Routing 9.0(1)

Precision Routing API documentation

• Developer Guide for Cisco Unified Contact Center Enterprise

CUIC Reports

• Precision Routing CUIC Reports (Realtime & HIstorical) -  (look for: "Reporting Templates (Supplemental) for use with UCCE 9.x and CUIC 8.5(4)")
  

Unified CCE 9.0 Troubleshooting

• Troubleshooting Tips for Unified CCE 9.0

Related Documentation

The following documents contain more information related to Precision Routing:

• Database Schema Guide for Cisco Unified Contact Center Enterprise
• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
• Report Template Reference Guide For Cisco Unified Intelligence Center