Precision Routing

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*[http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_programming_reference_guides_list.html Developer Guide for Cisco Unified Contact Center Enterprise]
*[http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_programming_reference_guides_list.html Developer Guide for Cisco Unified Contact Center Enterprise]
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<br>
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'''CUIC&nbsp;Reports'''<br>
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*[http://www.cisco.com/cisco/software/release.html?mdfid=282163829&release=8.5.4&relind=AVAILABLE&softwareid=282377062&rellifecycle=&reltype=latest Precision Routing CUIC&nbsp;Reports (Realtime &amp;&nbsp;HIstorical]) -&nbsp; (look for: "Reporting Templates (Supplemental) for use with UCCE 9.x and CUIC 8.5(4)")<br>
<br> '''Unified CCE 9.0 Troubleshooting'''  
<br> '''Unified CCE 9.0 Troubleshooting'''  
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*[http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting Tips for Unified CCE 9.0]
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*[[Troubleshooting Tips for Unified CCE 9.0]]
<br> '''Related Documentation'''  
<br> '''Related Documentation'''  
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[[Category:Precision_Routing]]
[[Category:Precision_Routing]]
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<br>

Revision as of 16:08, 19 July 2012

Precision Routing is a feature included with Cisco Unified Contact Center Enterprise (Unified CCE), Release 9.0(1). It is a routing feature that provides rich multi-dimensional routing with simple configuration, scripting, and reporting.


Documentation


Precision Routing API documentation


CUIC Reports


Unified CCE 9.0 Troubleshooting


Related Documentation

The following documents contain more information related to Precision Routing:


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