Pre-Requisites

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Pre-Requisites

Problem Summary Pre-Requisites
Error Message NA
Possible Cause NA
Recommended Action I am assuming that you have gone through the following links before working on HRDM issues/escalations.
 1. Historical Reporting PPT (RT feature) - http://wwwin-eng.cisco.com/Eng/CCBU/Dactyl/Presentations/UCCX_8.0_Dactyl_TOI_-_RT_HRReports.pptx
 2. Historical Reporting VoD (RT feature) - http://wwwin-cvision.cisco.com/vision/members/viewVideo.php?video_id=67165
 3. RT FFS - http://wwwin-eng.cisco.com/Eng/CCBU/Dactyl/SW_Specs/UCCX_Dactyl_Roundtable_FFS.doc
Release Release 8.0(1)
Associated CDETS #


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