Possible Issues in an ICD call flow

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Possible Issues in an ICD call flow

Problem Summary Here we take a look at a simple ICD call and identify the various points in the call flow where we could encounter and issue or error. This is to help you look through the call flow of your call and identify the cause of the failure with the help of this tip.
Error Message NA
Possible Cause NA
Recommended Action

    If the call fails due to some issue in Telephony then you are requested to go through the logs to check at what point the failure occurs and then use this tip to pin point the failure and the resolution for the same.

    Call is offered at the Routepoint
    60552: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Route Connection=[1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED, reason=1, Event= (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1800: [#3616] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, cause=100, metacode=129, isMaster=true

    Call is received in UCCX
    60554: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=58,implId=66342/2,state=STATE_RECEIVED_IDX,inbound=true,App name=HelpDesk,task=null,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=null

    GOTO: Call is rejected as soon as it is received by Unified CCX section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow

    A CTI Port is selected for the call
    60557: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Route Connection: [1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED, CTI Port selected: TP[id=6,implId=1904,state=IN_USE]
    60558: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK: Got (P1-rmjtapi_1) 66342/2 CallActiveEv [#3620] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 1800: [#3621] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnInProgressEv 1800: [#3622] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1800: [#3623] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 2108846343: [#3624] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnConnectedEv 2108846343: [#3625] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 CallCtlConnEstablishedEv 2108846343: [#3626] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 1904: [#3627] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, events on the AddressCallObserver.

    GOTO: "Call is not offered on the CTI Port" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow

    Call is associated with a CTI port. TP and session value is not null as it was in Call.received()
    60559: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=58,implId=66342/2,state=STATE_RECEIVED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
    60560: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Route Connection: [1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED has 2 current sessions active.

    Call is offered on the CTI port after being redirected to this CTI Port
    60561: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID: 58, MediaID: 66342/2 CallCtlConnOfferedEv received for CTI Port: 1904, lastRedirectedAddress: 1800
    60562: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK: Got (P1-rmjtapi_1) 66342/2 ConnInProgressEv 1904: [#3628] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1904: [#3629] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, events on the AddressCallObserver.

    Call is dropped at the Routepoint as it was redirected successfully to the CTI port
    60563: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:RP[num=1800], conn=[1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->DISCONNECTED, event=(P1-rmjtapi_1) 66342/2 CallCtlConnDisconnectedEv 1800: [#3641] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131]
    60564: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Got (P1-rmjtapi_1) 66342/2 CallObservationEndedEv [#3642] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.

    If the call is rejected before it can be accepted at the CTI port,
    GOTO: "Call is rejected after it is offered on the CTI Port" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow


    Call is accepted at the CTI port
    60568: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID: 58, MediaID: 66342/2 Accepting call for CTI Route Point: 1800 on CTI Port: 1904, ciscoCause=0

    Call state is changed to accepted
    60569: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=58,implId=66342/2,state=STATE_ACCEPTED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]

    Call rings at the CTI port
    60570: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2, TerminalConnection to Terminal: CTI_1904 is RINGING, [1904::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->ALERTING
    60571: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received

    GOTO: "Issues invoking Application Task" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow

    An application task is created for the call and the call is associated with a task ID
    60572: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=58,implId=66342/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
    60573: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 associated with Task ID: 19000000072

    The application task starts executing
    60596: Jan 15 10:43:41.987 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Start

    The application task executes the Accept Step to answer the call at the CTI Port
    60620: Jan 15 10:43:43.987 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Accept (--Triggering Contact--)

    Call on the CTI port is active
    60623: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is ACTIVE

    Call state is changed to answered
    60625: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]

    After the call is answered, if CallCtlConnFailed is received with cause 107,
    GOTO: http://docwiki-dev.cisco.com/wiki/Codec_Mismatch_between_Caller_and_CTI_Port

    At any point during the call , if CallCtlConnFailed is received any cause,
    GOTO: http://docwiki-dev.cisco.com/wiki/Call_fails_with_CallCtlConnFailed_event


    CiscoMediaOpenLogicalChannelEv is received for the call for which UCCX will setRTPParams
    60621: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received

    Following CiscoMediaOpenLogicalChannelEv, if either CiscoRTPOutputStartedEv or CiscoRTPInputStartedEv is not received for the call,
    GOTO: http://docwiki-dev.cisco.com/wiki/Media_Setup_Failure


    Media is being set up for the call at the CTI Port. CiscoRTPOutputStartedEv is received
    60622: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received

    CiscoRTPInputStartedEv is received. Media is now set up for the call at the CTI Port.
    60641: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received

    Select Resource Step is executed and an agent is selected by RmCm subsystem to handle this call
    60703: Jan 15 10:43:50.893 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Select Resource (--Triggering Contact-- from CSQ)

    Consult Transfer to the agent extension 52925 begins
    61085: Jan 15 10:45:42.816 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, transfer(52925, 12000, ACKNOWLEDGED)

    The call is put on hold at the CTI port and so CiscoRTPInputStoppedEv is received
    61086: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received

    The call is put on hold at the CTI port and so CiscoRTPOutputStoppedEv is received
    61087: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received

    The call on the CTI port goes on hold
    61088: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is HELD

    A consult call is created
    61089: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConsultCallActive [#3701] Cause:106 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnCreatedEv 1904: [#3702] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnConnectedEv 1904: [#3703] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnInitiatedEv 1904: [#3704] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 TermConnCreatedEv CTI_1904 [#3705] Cause:501 CallCtlCause:0 CiscoCause:100 FeatReason:12, (P1-rmjtapi_1) 5336/1 TermConnActiveEv CTI_1904 [#3706] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlTermConnTalkingEv CTI_1904 [#3707] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, events on the AddressCallObserver.
    61090: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConsultCallActive [#3701] Cause:106 CallCtlCause:0 CiscoCause:501 FeatReason:12
    61091: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnCreatedEv 1904: [#3702] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
    61092: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnConnectedEv 1904: [#3703] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
    61093: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnInitiatedEv 1904: [#3704] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
    61094: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 TermConnCreatedEv CTI_1904 [#3705] Cause:501 CallCtlCause:0 CiscoCause:100 FeatReason:12
    61095: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 TermConnActiveEv CTI_1904 [#3706] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
    61096: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlTermConnTalkingEv CTI_1904 [#3707] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
    61097: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallCtlConnDialingEv 1904: [#3708] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61098: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnDialingEv 1904: [#3708] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61099: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 1904: [#3709] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnCreatedEv 52925: [#3710] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61100: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 1904: [#3709] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61101: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnCreatedEv 52925: [#3710] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61102: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnInProgressEv 52925: [#3711] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnOfferedEv 52925: [#3712] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61103: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnInProgressEv 52925: [#3711] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12

    The consult call is offered at the agent extension
    61104: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnOfferedEv 52925: [#3712] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12

    GOTO: http://docwiki-dev.cisco.com/wiki/Consult_call_fails_with_RESOURCE_BUSY

    The consult call is ringing at the agent extension
    61129: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnAlertingEv 52925: [#3725] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnAlertingEv 52925: [#3726] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61130: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnAlertingEv 52925: [#3725] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61131: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnAlertingEv 52925: [#3726] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61132: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver RINGING
    61133: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:Call.transferStarted(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]

    If Consult Call is not answered, ConsultCallObserver TALKING is not seen for the call,
    GOTO: "Consult Call is not answered at agent extension" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow


    The consult call is answered by the agent
    61325: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnConnectedEv 52925: [#3788] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61326: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnConnectedEv 52925: [#3788] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 52925: [#3789] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61327: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 52925: [#3789] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
    61333: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver TALKING - CallCtlConnEstablished, [52925::1/(P1-rmjtapi_1) GCID=(1,5336)->ACTIVE]->ESTABLISHED
    61335: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, Consult received Call TALKING, it's in correct state to transfer
    61336: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver():Received msg from original call Interrupted
    61337: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallObservationEndedEv [#3790] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12

    Telephony Subsystem tries to complete transfer between the main and consult calls
    61338: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, transfer(52925, consultCall)
    61339: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CiscoTermConnSelectChangedEv CTI_1904 [#3792] Cause:100 CallCtlCause:0 CiscoCause:100 FeatReason:12, events on the AddressCallObserver.

    If there are any JTAPI exceptions during transfer completion,
    GOTO: http://docwiki-dev.cisco.com/wiki/JTAPI_Exception_during_redirect%2C_accept%2C_answer%2C_transfer_request


    GOTO: http://docwiki-dev.cisco.com/wiki/Multiple_transfer_failures#Multiple_transfer_failures

    CiscoTransferStartEv is received to mark the beginning of transfer completion
    61340: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CiscoTransferStartEv [#3793] Cause:100 CallCtlCause:0 CiscoCause:129 FeatReason:2, events on the AddressCallObserver.
    61418: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnDisconnectedEv 52925: [#3819] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlConnDisconnectedEv 52925: [#3820] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, events on the AddressCallObserver.
    61428: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 TermConnDroppedEv CTI_1904 [#3821] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlTermConnDroppedEv CTI_1904 [#3822] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 ConnDisconnectedEv 1904: [#3823] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlConnDisconnectedEv 1904: [#3824] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallInvalidEv [#3825] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, events on the AddressCallObserver.
    61439: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallObservationEndedEv [#3826] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61454: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CiscoTransferEndEv [#3834] Cause:100 CallCtlCause:0 CiscoCause:129 FeatReason:2, events on the AddressCallObserver.
    61455: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CallObservationEndedEv [#3835] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
    61457: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferAnswered(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
    61458: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferring(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]

    GOTO: http://docwiki-dev.cisco.com/wiki/Transfer_does_not_receive_CiscoTransferEndEv

    CiscoTransferEndEv is received to mark the end of transfer completion
    61459: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
    61460: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferStart event, and final call 66342/2 is the same as the consult call, Transferred call in event (P1-rmjtapi_1) GCID=(1,5336)->INVALID
    61461: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true

    GOTO: http://docwiki-dev.cisco.com/wiki/Could_not_meet_post_conditions_of_call.transfer

    The call is transferred to the agent. The main call goes out of the Telephony provider and it is now monitored by the RmCm provider
    61462: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 gets TermConnDroppedEv, meta code:134, cause code:100
    61463: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is DROPPED, 66342/2, call transferring, Redirecting:false
    61464: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
    61465: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferred(52925) - transferring JTAPICallContact[id=58,implId=66342/2,state=STATE_TRANSFERRED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
    61466: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, released TP[type=Cisco CTI Port,id=6,implId=1904,active=false,state=IDLE] from 1800, and releasing udpPort 24680
    61469: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.TermObservationEndedEvImpl received

    The execution of the application task ends with the End Step
    61470: Jan 15 10:45:46.457 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : End

    If transfer success is false,
    GOTO: http://docwiki-dev.cisco.com/wiki/Transfer_success_is_false


    CiscoTransferEndEv indicates success is true
    61471: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferEnd event, finalCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, consultCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, success: true, transferStart: false
    61472: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferEnd event, finalCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, consultCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, success: true, transferStart: false
    61473: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferStart event, and final call 66342/2 is the same as the consult call, Transferred call in event (P1-rmjtapi_1) GCID=(1,5336)->INVALID

Release Release 7.0(1) onwards
Associated CDETS # NA

Rating: 5.0/5 (2 votes cast)

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