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If the call fails due to some issue in Telephony then you are requested to go through the logs to check at what point the failure occurs and then use this tip to pin point the failure and the resolution for the same.
Call is offered at the Routepoint
60552: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Route Connection=[1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED, reason=1, Event= (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1800: [#3616] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, cause=100, metacode=129, isMaster=true
Call is received in UCCX
60554: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=58,implId=66342/2,state=STATE_RECEIVED_IDX,inbound=true,App name=HelpDesk,task=null,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=null
GOTO: Call is rejected as soon as it is received by Unified CCX section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow
A CTI Port is selected for the call
60557: Jan 15 10:43:41.971 CST %MIVR-SS_TEL-7-UNK:Route Connection: [1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED, CTI Port selected: TP[id=6,implId=1904,state=IN_USE]
60558: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK: Got (P1-rmjtapi_1) 66342/2 CallActiveEv [#3620] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 1800: [#3621] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnInProgressEv 1800: [#3622] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1800: [#3623] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 2108846343: [#3624] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnConnectedEv 2108846343: [#3625] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 CallCtlConnEstablishedEv 2108846343: [#3626] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, (P1-rmjtapi_1) 66342/2 ConnCreatedEv 1904: [#3627] Cause:100 CallCtlCause:0 CiscoCause:31 FeatReason:12, events on the AddressCallObserver.
GOTO: "Call is not offered on the CTI Port" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow
Call is associated with a CTI port. TP and session value is not null as it was in Call.received()
60559: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.associated() JTAPICallContact[id=58,implId=66342/2,state=STATE_RECEIVED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
60560: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Route Connection: [1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->OFFERED has 2 current sessions active.
Call is offered on the CTI port after being redirected to this CTI Port
60561: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID: 58, MediaID: 66342/2 CallCtlConnOfferedEv received for CTI Port: 1904, lastRedirectedAddress: 1800
60562: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK: Got (P1-rmjtapi_1) 66342/2 ConnInProgressEv 1904: [#3628] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, (P1-rmjtapi_1) 66342/2 CallCtlConnOfferedEv 1904: [#3629] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, events on the AddressCallObserver.
Call is dropped at the Routepoint as it was redirected successfully to the CTI port
60563: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:RP[num=1800], conn=[1800::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->DISCONNECTED, event=(P1-rmjtapi_1) 66342/2 CallCtlConnDisconnectedEv 1800: [#3641] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:6, cause=CAUSE_NORMAL[100], meta=META_CALL_REMOVING_PARTY[131]
60564: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Got (P1-rmjtapi_1) 66342/2 CallObservationEndedEv [#3642] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
If the call is rejected before it can be accepted at the CTI port,
GOTO: "Call is rejected after it is offered on the CTI Port" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow
Call is accepted at the CTI port
60568: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID: 58, MediaID: 66342/2 Accepting call for CTI Route Point: 1800 on CTI Port: 1904, ciscoCause=0
Call state is changed to accepted
60569: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.accepted() JTAPICallContact[id=58,implId=66342/2,state=STATE_ACCEPTED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
Call rings at the CTI port
60570: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2, TerminalConnection to Terminal: CTI_1904 is RINGING, [1904::1/(P1-rmjtapi_1) GCID=(2,66342)->ACTIVE]->ALERTING
60571: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 com.cisco.jtapi.CiscoTermInServiceEvImpl received
GOTO: "Issues invoking Application Task" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow
An application task is created for the call and the call is associated with a task ID
60572: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:Call.attributed() JTAPICallContact[id=58,implId=66342/2,state=STATE_ATTRIBUTED_IDX,inbound=true,App name=HelpDesk,task=null,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
60573: Jan 15 10:43:41.987 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 associated with Task ID: 19000000072
The application task starts executing
60596: Jan 15 10:43:41.987 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Start
The application task executes the Accept Step to answer the call at the CTI Port
60620: Jan 15 10:43:43.987 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Accept (--Triggering Contact--)
Call on the CTI port is active
60623: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is ACTIVE
Call state is changed to answered
60625: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:Call.answered() JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
After the call is answered, if CallCtlConnFailed is received with cause 107,
GOTO: http://docwiki-dev.cisco.com/wiki/Codec_Mismatch_between_Caller_and_CTI_Port
At any point during the call , if CallCtlConnFailed is received any cause,
GOTO: http://docwiki-dev.cisco.com/wiki/Call_fails_with_CallCtlConnFailed_event
CiscoMediaOpenLogicalChannelEv is received for the call for which UCCX will setRTPParams
60621: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoMediaOpenLogicalChannelEvImpl received
Following CiscoMediaOpenLogicalChannelEv, if either CiscoRTPOutputStartedEv or CiscoRTPInputStartedEv is not received for the call,
GOTO: http://docwiki-dev.cisco.com/wiki/Media_Setup_Failure
Media is being set up for the call at the CTI Port. CiscoRTPOutputStartedEv is received
60622: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPOutputStartedEvImpl received
CiscoRTPInputStartedEv is received. Media is now set up for the call at the CTI Port.
60641: Jan 15 10:43:44.002 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPInputStartedEvImpl received
Select Resource Step is executed and an agent is selected by RmCm subsystem to handle this call
60703: Jan 15 10:43:50.893 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : Select Resource (--Triggering Contact-- from CSQ)
Consult Transfer to the agent extension 52925 begins
61085: Jan 15 10:45:42.816 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, transfer(52925, 12000, ACKNOWLEDGED)
The call is put on hold at the CTI port and so CiscoRTPInputStoppedEv is received
61086: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPInputStoppedEvImpl received
The call is put on hold at the CTI port and so CiscoRTPOutputStoppedEv is received
61087: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.CiscoRTPOutputStoppedEvImpl received
The call on the CTI port goes on hold
61088: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is HELD
A consult call is created
61089: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConsultCallActive [#3701] Cause:106 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnCreatedEv 1904: [#3702] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnConnectedEv 1904: [#3703] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnInitiatedEv 1904: [#3704] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 TermConnCreatedEv CTI_1904 [#3705] Cause:501 CallCtlCause:0 CiscoCause:100 FeatReason:12, (P1-rmjtapi_1) 5336/1 TermConnActiveEv CTI_1904 [#3706] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlTermConnTalkingEv CTI_1904 [#3707] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12, events on the AddressCallObserver.
61090: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConsultCallActive [#3701] Cause:106 CallCtlCause:0 CiscoCause:501 FeatReason:12
61091: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnCreatedEv 1904: [#3702] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
61092: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnConnectedEv 1904: [#3703] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
61093: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnInitiatedEv 1904: [#3704] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
61094: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 TermConnCreatedEv CTI_1904 [#3705] Cause:501 CallCtlCause:0 CiscoCause:100 FeatReason:12
61095: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 TermConnActiveEv CTI_1904 [#3706] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
61096: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlTermConnTalkingEv CTI_1904 [#3707] Cause:100 CallCtlCause:0 CiscoCause:501 FeatReason:12
61097: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallCtlConnDialingEv 1904: [#3708] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61098: Jan 15 10:45:42.832 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnDialingEv 1904: [#3708] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61099: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 1904: [#3709] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 ConnCreatedEv 52925: [#3710] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61100: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 1904: [#3709] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61101: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnCreatedEv 52925: [#3710] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61102: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnInProgressEv 52925: [#3711] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnOfferedEv 52925: [#3712] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61103: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnInProgressEv 52925: [#3711] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
The consult call is offered at the agent extension
61104: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnOfferedEv 52925: [#3712] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
GOTO: http://docwiki-dev.cisco.com/wiki/Consult_call_fails_with_RESOURCE_BUSY
The consult call is ringing at the agent extension
61129: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnAlertingEv 52925: [#3725] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnAlertingEv 52925: [#3726] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61130: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnAlertingEv 52925: [#3725] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61131: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnAlertingEv 52925: [#3726] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61132: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver RINGING
61133: Jan 15 10:45:42.848 CST %MIVR-SS_TEL-7-UNK:Call.transferStarted(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=10000000060,seq num=0,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
If Consult Call is not answered, ConsultCallObserver TALKING is not seen for the call,
GOTO: "Consult Call is not answered at agent extension" section under http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCX_8.0#Identifying_Issues_in_Call_Flow
The consult call is answered by the agent
61325: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 ConnConnectedEv 52925: [#3788] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61326: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnConnectedEv 52925: [#3788] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 52925: [#3789] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61327: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallCtlConnEstablishedEv 52925: [#3789] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
61333: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver TALKING - CallCtlConnEstablished, [52925::1/(P1-rmjtapi_1) GCID=(1,5336)->ACTIVE]->ESTABLISHED
61335: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, Consult received Call TALKING, it's in correct state to transfer
61336: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, ConsultCallObserver():Received msg from original call Interrupted
61337: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:OrigCall=CallID:58 MediaId:66342/2 Task:19000000072, ConsultEvent= (P1-rmjtapi_1) 5336/1 CallObservationEndedEv [#3790] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12
Telephony Subsystem tries to complete transfer between the main and consult calls
61338: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, transfer(52925, consultCall)
61339: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CiscoTermConnSelectChangedEv CTI_1904 [#3792] Cause:100 CallCtlCause:0 CiscoCause:100 FeatReason:12, events on the AddressCallObserver.
If there are any JTAPI exceptions during transfer completion,
GOTO: http://docwiki-dev.cisco.com/wiki/JTAPI_Exception_during_redirect%2C_accept%2C_answer%2C_transfer_request
GOTO: http://docwiki-dev.cisco.com/wiki/Multiple_transfer_failures#Multiple_transfer_failures
CiscoTransferStartEv is received to mark the beginning of transfer completion
61340: Jan 15 10:45:46.442 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CiscoTransferStartEv [#3793] Cause:100 CallCtlCause:0 CiscoCause:129 FeatReason:2, events on the AddressCallObserver.
61418: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 ConnDisconnectedEv 52925: [#3819] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlConnDisconnectedEv 52925: [#3820] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, events on the AddressCallObserver.
61428: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 TermConnDroppedEv CTI_1904 [#3821] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlTermConnDroppedEv CTI_1904 [#3822] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 ConnDisconnectedEv 1904: [#3823] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallCtlConnDisconnectedEv 1904: [#3824] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, (P1-rmjtapi_1) 5336/1 CallInvalidEv [#3825] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:2, events on the AddressCallObserver.
61439: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 5336/1 CallObservationEndedEv [#3826] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61454: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CiscoTransferEndEv [#3834] Cause:100 CallCtlCause:0 CiscoCause:129 FeatReason:2, events on the AddressCallObserver.
61455: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 Got (P1-rmjtapi_1) 66342/2 CallObservationEndedEv [#3835] Cause:100 CallCtlCause:0 CiscoCause:0 FeatReason:12, events on the AddressCallObserver.
61457: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferAnswered(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
61458: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferring(52925) JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
GOTO: http://docwiki-dev.cisco.com/wiki/Transfer_does_not_receive_CiscoTransferEndEv
CiscoTransferEndEv is received to mark the end of transfer completion
61459: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got CiscoTransferEndEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
61460: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferStart event, and final call 66342/2 is the same as the consult call, Transferred call in event (P1-rmjtapi_1) GCID=(1,5336)->INVALID
61461: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got CiscoTransferStartEv event on the AddressCallObserver, posting it to InCallObserver. Port.this.transferStart = true
GOTO: http://docwiki-dev.cisco.com/wiki/Could_not_meet_post_conditions_of_call.transfer
The call is transferred to the agent. The main call goes out of the Telephony provider and it is now monitored by the RmCm provider
61462: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 gets TermConnDroppedEv, meta code:134, cause code:100
61463: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, TerminalConnection to Terminal: CTI_1904 is DROPPED, 66342/2, call transferring, Redirecting:false
61464: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=58,implId=66342/2,state=STATE_ANSWERED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
61465: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:Call.transferred(52925) - transferring JTAPICallContact[id=58,implId=66342/2,state=STATE_TRANSFERRED_IDX,inbound=true,App name=HelpDesk,task=19000000072,session=null,seq num=-1,cn=1800,dn=1800,cgn=2108846343,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=1800,route=RP[num=1800],TP=1904]
61466: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, released TP[type=Cisco CTI Port,id=6,implId=1904,active=false,state=IDLE] from 1800, and releasing udpPort 24680
61469: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072 com.cisco.jtapi.TermObservationEndedEvImpl received
The execution of the application task ends with the End Step
61470: Jan 15 10:45:46.457 CST %MIVR-ENG-7-UNK:Execute step of Task 19000000072 : End
If transfer success is false,
GOTO: http://docwiki-dev.cisco.com/wiki/Transfer_success_is_false
CiscoTransferEndEv indicates success is true
61471: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferEnd event, finalCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, consultCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, success: true, transferStart: false
61472: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferEnd event, finalCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, consultCall: (P1-rmjtapi_1) GCID=(2,66342)->INVALID, success: true, transferStart: false
61473: Jan 15 10:45:46.457 CST %MIVR-SS_TEL-7-UNK:CallID:58 MediaId:66342/2 Task:19000000072, got TransferStart event, and final call 66342/2 is the same as the consult call, Transferred call in event (P1-rmjtapi_1) GCID=(1,5336)->INVALID
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