Packaged CCE - Revision history

Dosproul: 1 revision

2013-04-16T14:00:30Z

1 revision

← Older revision

Revision as of 14:00, 16 April 2013

Vchhabra at 16:41, 15 April 2013

2013-04-15T16:41:07Z

Davwats2: 1 revision

2013-04-05T16:37:27Z

1 revision

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Revision as of 16:37, 5 April 2013

Vchhabra at 10:38, 5 April 2013

2013-04-05T10:38:56Z

← Older revision		Revision as of 10:38, 5 April 2013
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	*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.		*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.
	*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unifed CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.		*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unifed CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.
-	*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book.html Optional Features Guide] - Explains many optional features that you can enable and configure after installation - such as Outbound Option, Mobile Agent, and Whisper Announcement.
	*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.		*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.
	*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.		*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.
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	== Packaged CCE Training Videos ==		== Packaged CCE Training Videos ==

-	==== Short Training Videos ~~(15 minutes each)~~ ====	+	==== Short Training Videos ====

-	*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]	+	*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0. (13:49 minutes)]
-	*Video 2 - [http://youtu.be/dkZB0gJd-0c ~~How to~~ Install and Setup ~~Packaged CCE~~.]	+	*Video 2 - [http://youtu.be/dkZB0gJd-0c Install and Setup Overview. (13:03 minutes)]
-	*Video 3 - How to Script with Packaged CCE. ~~Coming soon!~~	+	*Video 3 - [http://youtu.be/3IqtBiIbecc Install using Golden Template cloning. (12:22 minutes)]
-	*Video 4 - How to Manage Agents~~, Supervisors,~~ and ~~Queues~~. ~~Coming soon!~~	+	*Video 4 - [http://youtu.be/8A-cZjxNYGA How to Script with Packaged CCE. (20:57 minutes)]
-	*Video 5 - How to ~~Report on~~ Agents ~~and Calls~~. ~~Coming soon!~~	+	*Video 5 - [http://youtu.be/bX9XgcLOcgw How to Manage Agents and Teams. (2:13 minutes)]
-	*Video 6 - [http://youtu.be/~~LfJMEUlyASE~~ How to Configure ~~Mobile Agents~~.]	+	*Video 6 - [http://youtu.be/LfJMEUlyASE How to Configure Mobile Agents. (8:49 minutes)]
		+	*Video 7 - [http://youtu.be/JluJPUuGi9E How to Configure Outbound Option. (17:06 minutes)]
		+	*Video 8 - How to Report on Agents and Calls. Coming soon!

	==== Extended Training Sessions ====		==== Extended Training Sessions ====

Dosproul: 1 revision

2013-01-14T19:50:41Z

1 revision

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Revision as of 19:50, 14 January 2013

Rfarber: /* Packaged CCE Technical Documentation */

2013-01-14T14:19:18Z

Packaged CCE Technical Documentation

← Older revision		Revision as of 14:19, 14 January 2013
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	*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.		*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.
	*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unifed CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.		*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unifed CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.
		+	*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book.html Optional Features Guide] - Explains many optional features that you can enable and configure after installation - such as Outbound Option, Mobile Agent, and Whisper Announcement.
	*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.		*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.
	*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.		*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.
-	*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.	+	*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE are a sub-section of Troubleshooting Tips for Unified CCE.

	== Packaged CCE Training Videos ==		== Packaged CCE Training Videos ==

Dosproul: 1 revision

2012-10-18T13:04:25Z

1 revision

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Revision as of 13:04, 18 October 2012

Rfarber: /* Short Training Videos (15 minutes each) */

2012-10-17T20:50:07Z

Short Training Videos (15 minutes each)

← Older revision		Revision as of 20:50, 17 October 2012
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-	'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>	+	<meta name="keywords" content="Packaged CCE, Unified Intelligence Center, PCCE, Packaged"></meta>
		+
		+	'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>

	'''This wiki page consolidates and catalogs the resources that are available for Packaged CCE.'''		'''This wiki page consolidates and catalogs the resources that are available for Packaged CCE.'''
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	*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!		*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!
	*Video 5 - How to Report on Agents and Calls. Coming soon!		*Video 5 - How to Report on Agents and Calls. Coming soon!
		+	*Video 6 - [http://youtu.be/LfJMEUlyASE How to Configure Mobile Agents.]

	==== Extended Training Sessions ====		==== Extended Training Sessions ====

Dosproul: 1 revision

2012-09-13T12:13:11Z

1 revision

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Revision as of 12:13, 13 September 2012

Rfarber at 21:33, 12 September 2012

2012-09-12T21:33:41Z

← Older revision		Revision as of 21:33, 12 September 2012
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-	'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>	+	'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>

	'''This wiki page consolidates and catalogs the resources that are available for Packaged CCE.'''		'''This wiki page consolidates and catalogs the resources that are available for Packaged CCE.'''
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	== Packaged CCE Technical Documentation ==		== Packaged CCE Technical Documentation ==

-	*[http://www.cisco.com/en/US/products/ps12586/~~prod_technical_reference_list~~.html All Technical Documents]	+	*[http://www.cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html All Technical Documents] - Link to the top-level folder for Packaged CCE guides.
-	*[http://www.cisco.com/en/US/~~docs~~/~~voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide~~/~~PCCE_BK_PBD08CF9_00_packaged-cce~~.html Product ~~Specification~~] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.	+	*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Product Specifications] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.
-	*[http://www.cisco.com/en/US/~~docs~~/~~voice_ip_comm~~/~~cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce~~.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.	+	*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.
-	*[http://www.cisco.com/en/US/products/ps12586/~~prod_technical_reference_list~~.html Release Notes] - New features, notes, and defect resolutions for each release.	+	*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unifed CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.
		+	*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.
		+	*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.
	*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.		*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.

	== Packaged CCE Training Videos ==		== Packaged CCE Training Videos ==

-	==== Short Training Videos (15 minutes each) ====	+	==== Short Training Videos (15 minutes each) ====
-	*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]	+
-	*Video 2 - [http://youtu.be/dkZB0gJd-0c How to Install and Setup Packaged CCE.]	+	*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]
-	*Video 3 - How to Script with Packaged CCE. Coming soon!	+	*Video 2 - [http://youtu.be/dkZB0gJd-0c How to Install and Setup Packaged CCE.]
-	*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!	+	*Video 3 - How to Script with Packaged CCE. Coming soon!
		+	*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!
	*Video 5 - How to Report on Agents and Calls. Coming soon!		*Video 5 - How to Report on Agents and Calls. Coming soon!

-	==== Extended Training Sessions ~~Recordings~~ ====	+	==== Extended Training Sessions ====
-	*[https://communities.cisco.com/docs/DOC-30752 Packaged CCE 9.0 Overview] - What's new in 9.0, with updates on product and pricing.	+
		+	*[https://communities.cisco.com/docs/DOC-30752 Packaged CCE 9.0(1) Overview and Demo] - What's new in 9.0, with updates on product and pricing.
		+	*[https://communities.cisco.com/docs/DOC-30968 Packaged CCE 9.0(2) Overview and Demo] - Enhancements made in 9.0(2) update.

	== Packaged CCE Discussion Forums ==		== Packaged CCE Discussion Forums ==

← Older revision		Revision as of 16:41, 15 April 2013
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	== Packaged CCE Sales Enablement ==		== Packaged CCE Sales Enablement ==
-		+	'''Cisco Sales and Partner Access Only'''
	*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.		*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.
	*[https://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.		*[https://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
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	*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Product Specifications] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.		*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Product Specifications] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.
	*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.		*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.
-	*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains ~~Unifed~~ CCE~~ ~~Administration tools and the Packaged CCE~~ ~~interfaces with Unified CCE reporting, scripting, and Configuration Manager.	+	*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unified CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.
		+	*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Optional Features Guide] - Explains how to configure optional features available on Packaged CCE such as Outbound Option, Mobile Agent, Agent Greeting, etc.
	*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.		*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.
	*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.		*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.
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	== Packaged CCE Discussion Forums ==		== Packaged CCE Discussion Forums ==

-	*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce?view=discussions Discussion Forum] - for Cisco ~~field~~ and Cisco partners.	+	*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce?view=discussions Discussion Forum] - for Cisco sales and Cisco partners.

	== Packaged CCE Developer Community ==		== Packaged CCE Developer Community ==

-	*[https://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.	+	*[https://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for registered developers to interact.

	== Packaged CCE Software Downloads ==		== Packaged CCE Software Downloads ==