Packaged CCE

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'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>  
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<meta content="Packaged CCE, Unified Intelligence Center, PCCE, Packaged" name="keywords" />
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'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>
'''This wiki page consolidates and catalogs the resources that are available for Packaged CCE.'''  
'''This wiki page consolidates and catalogs the resources that are available for Packaged CCE.'''  
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== Packaged CCE Sales Enablement  ==
== Packaged CCE Sales Enablement  ==
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales Enablement for Cisco field and Cisco partners.  
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'''Cisco Sales and Partner Access Only'''
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*[http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.  
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*[http://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/CCBUorderingguide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
== Packaged CCE Technical Documentation  ==
== Packaged CCE Technical Documentation  ==
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html All Technical Documents]  
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/tsd-products-support-series-home.html All Technical Documents] - Link to the top-level folder for Packaged CCE guides.
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*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_PBD08CF9_00_packaged-cce.html Product Specification] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.  
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-technical-reference-list.html Design Guide] – Details the design, software requirements, and capacity limits for Packaged CCE.  
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*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce.html Installation and Configuration Guide] Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.  
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*[[Compatibility Matrix for Packaged CCE|Compatibility Matrix]] - Lists the Contact Center and third-party software, gateway, and endpoint compatibility information for Packaged CCE.
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Release Notes] - New features, notes, and defect resolutions for each release.
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*[[Virtualization for Cisco Packaged CCE|Virtualization Specification]] - Virtualization information for Packaged CCE
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*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html Installation and Upgrade Guide] – Provides instructions for installing and upgrading Packaged CCE.
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html Administration and Configuration Guide] - Explains Unified CCE Administration tools and the Packaged CCE interfaces with Unified CCE scripting and Configuration Manager.
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html Features Guide] - Explains how to configure optional features available on Packaged CCE such as Outbound Option, Mobile Agent, Agent Greeting, etc.  
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-maintenance-guides-list.html Reporting User Guide] - Explains how to generate and interpret Cisco Unified Intelligence Center reports for Packaged CCE deployments, and provides descriptions for report templates used in these deployments.
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*[https://developer.cisco.com/site/packaged-contact-center/documentation/index.gsp Developer Reference Guide] - Link to the API documentation on Cisco DevNet.
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*[http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-release-notes-list.html Release Notes] - New features, notes, and defect resolutions for each release.  
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*[http://docwiki.cisco.com/wiki/Troubleshooting_Packaged_CCE Troubleshooting Tips] – Troubleshooting Tips for Packaged CCE.
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*[[Packaged CCE Lab Only Deployment Information|Packaged CCE Lab Only Deployment Information]] - Information about Packaged CCE Lab Only deployments and how to enable demo features
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*[[Packaged CCE UCS B-Series Fabric Interconnects Validation Tool|Packaged CCE UCS B Series Fabric Interconnects Validation Tool]]&nbsp;- Information about the Packaged CCE UCS B-Series Fabric Interconnects Validation tool, which&nbsp;performs checks on currently deployed UCS B-Series Fabric Interconnect clusters to determine compliance with Packaged CCE requirements. This tool does not test all UCS B-Series requirements.
== Packaged CCE Training Videos  ==
== Packaged CCE Training Videos  ==
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*Video 1 - Introduction to Packaged CCE 9.0. Coming soon!
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==== Short Training Videos  ====
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*Video 2 - How to Install and Setup Packaged CCE. Coming soon!
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*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0. (13:49 minutes)]
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*Video 2 - [http://youtu.be/dkZB0gJd-0c Install and Setup Overview. (13:03 minutes)]
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*Video 3 - [http://youtu.be/3IqtBiIbecc Install using Golden Template cloning. (12:22 minutes)]
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*Video 4 - [http://youtu.be/8A-cZjxNYGA How to Script with Packaged CCE. (20:57 minutes)]
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*Video 5 - [http://youtu.be/bX9XgcLOcgw How to Manage Agents and Teams. (2:13 minutes)]
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*Video 6 - [http://youtu.be/LfJMEUlyASE How to Configure Mobile Agents. (8:49 minutes)]
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*Video 7 - [http://youtu.be/JluJPUuGi9E How to Configure Outbound Option. (17:06 minutes)]
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*Video 8 - [http://youtu.be/0gDk6zJfNvI How to Report on Agents and Calls. (13:29 minutes)]
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==== Extended Training Sessions  ====
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*[https://communities.cisco.com/docs/DOC-37271 Packaged CCE 10.0(1) Overview and Demo] - What's new in 10.0
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*[https://communities.cisco.com/docs/DOC-30968 Packaged CCE 9.0(2) Overview and Demo] - Enhancements made in 9.0(2) update.
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*[https://communities.cisco.com/docs/DOC-30752 Packaged CCE 9.0(1) Overview and Demo] - What's new in 9.0, with updates on product and pricing.
== Packaged CCE Discussion Forums  ==
== Packaged CCE Discussion Forums  ==
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce?view=discussions Discussion Forum] - for Cisco field and Cisco partners.
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce?view=discussions Discussion Forum] - for Cisco sales and Cisco partners.
== Packaged CCE Developer Community  ==
== Packaged CCE Developer Community  ==
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*[http://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.
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*[https://developer.cisco.com/site/packaged-contact-center/overview/ Cisco&nbsp;DevNet] – Developer Community for Packaged CCE includes API guide, sample kit, and a discussion forum for registered developers to interact.
== Packaged CCE Software Downloads  ==
== Packaged CCE Software Downloads  ==
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*[http://www.cisco.com/cisco/software/type.html?mdfid=284360381&i=rm Software Download] - Download OVA files and Golden Template tool.
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*[https://www.cisco.com/cisco/software/type.html?mdfid=284360381&i=rm Software Download] - Download OVA files and Golden Template tool.
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[[Category:Packaged_CCE]]
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[[Category:Unified_Contact_Center_Enterprise]] [[Category:Voice_and_Unified_Communications]] [[Category:Packaged_CCE]]

Latest revision as of 18:35, 23 March 2016

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.

This wiki page consolidates and catalogs the resources that are available for Packaged CCE.

Contents

Packaged CCE Sales Enablement

Cisco Sales and Partner Access Only

  • Partner Community - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.
  • Ordering Guide - Cisco Customer Contact Solutions Ordering Guide.

Packaged CCE Technical Documentation

Packaged CCE Training Videos

Short Training Videos

Extended Training Sessions

Packaged CCE Discussion Forums

Packaged CCE Developer Community

  • Cisco DevNet – Developer Community for Packaged CCE includes API guide, sample kit, and a discussion forum for registered developers to interact.

Packaged CCE Software Downloads

Rating: 5.0/5 (6 votes cast)

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