Packaged CCE

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'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>  
'''Cisco Packaged Contact Center Enterprise (Packaged CCE)''' is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.<br>  
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== Packaged CCE Sales Enablement  ==
== Packaged CCE Sales Enablement  ==
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales Enablement for Cisco field and Cisco partners.  
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.  
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*[http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
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*[https://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
== Packaged CCE Technical Documentation  ==
== Packaged CCE Technical Documentation  ==
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html All Technical Documents]  
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*[http://www.cisco.com/en/US/products/ps12586/tsd_products_support_series_home.html All Technical Documents]&nbsp;- Link to the top-level folder for Packaged CCE guides.
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*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_PBD08CF9_00_packaged-cce.html Product Specification] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.  
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Product Specifications] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.  
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*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.  
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*[http://www.cisco.com/en/US/products/ps12586/prod_installation_guides_list.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.  
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Release Notes]
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*[http://www.cisco.com/en/US/products/ps12586/prod_maintenance_guides_list.html Administration Guide] - Explains Unifed CCE&nbsp;Administration tools and the Packaged CCE&nbsp;interfaces with Unified CCE reporting, scripting, and Configuration Manager.
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*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.
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*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/b_pcc_features_book.html Optional Features Guide] - Explains many optional features that you can enable and configure after installation - such as Outbound Option, Mobile Agent, and Whisper Announcement.
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*[https://developer.cisco.com/web/pcce/docs Developer Guide] - Link to the API documentation on the Cisco Developer Network.
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*[http://www.cisco.com/en/US/products/ps12586/prod_release_notes_list.html Release Notes] - New features, notes, and defect resolutions for each release.
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*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE are a sub-section of Troubleshooting Tips for Unified CCE.
== Packaged CCE Training Videos  ==
== Packaged CCE Training Videos  ==
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*Video 1 - Introduction to Packaged CCE 9.0. Coming soon!
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==== Short Training Videos (15 minutes each)  ====
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*Video 2 - How to Install and Setup Packaged CCE. Coming soon!
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*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]
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*Video 2 - [http://youtu.be/dkZB0gJd-0c How to Install and Setup Packaged CCE.]
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*Video 3 - How to Script with Packaged CCE. Coming soon!  
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*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!
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*Video 5 - How to Report on Agents and Calls. Coming soon!
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*Video 6 - [http://youtu.be/LfJMEUlyASE How to Configure Mobile Agents.]
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==== Extended Training Sessions  ====
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*[https://communities.cisco.com/docs/DOC-30752 Packaged CCE 9.0(1) Overview and Demo] - What's new in 9.0, with updates on product and pricing.
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*[https://communities.cisco.com/docs/DOC-30968 Packaged CCE 9.0(2) Overview and Demo] - Enhancements made in 9.0(2) update.
== Packaged CCE Discussion Forums  ==
== Packaged CCE Discussion Forums  ==
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== Packaged CCE Developer Community  ==
== Packaged CCE Developer Community  ==
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*[http://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.
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*[https://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.
== Packaged CCE Software Downloads  ==
== Packaged CCE Software Downloads  ==
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*[http://www.cisco.com/cisco/software/type.html?mdfid=284360381&i=rm Software Download] - Download OVA files and Golden Template tool.
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*[https://www.cisco.com/cisco/software/type.html?mdfid=284360381&i=rm Software Download] - Download OVA files and Golden Template tool.
[[Category:Packaged_CCE]]
[[Category:Packaged_CCE]]

Revision as of 19:50, 14 January 2013

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.

This wiki page consolidates and catalogs the resources that are available for Packaged CCE.

Contents

Packaged CCE Sales Enablement

  • Partner Community - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.
  • Ordering Guide - Cisco Customer Contact Solutions Ordering Guide.

Packaged CCE Technical Documentation

  • All Technical Documents - Link to the top-level folder for Packaged CCE guides.
  • Product Specifications – Details the design, software / hardware requirements and capacity limits for Packaged CCE.
  • Installation and Configuration Guide – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.
  • Administration Guide - Explains Unifed CCE Administration tools and the Packaged CCE interfaces with Unified CCE reporting, scripting, and Configuration Manager.
  • Optional Features Guide - Explains many optional features that you can enable and configure after installation - such as Outbound Option, Mobile Agent, and Whisper Announcement.
  • Developer Guide - Link to the API documentation on the Cisco Developer Network.
  • Release Notes - New features, notes, and defect resolutions for each release.
  • Troubleshooting – Troubleshooting Tips for Packaged CCE are a sub-section of Troubleshooting Tips for Unified CCE.

Packaged CCE Training Videos

Short Training Videos (15 minutes each)

Extended Training Sessions

Packaged CCE Discussion Forums

Packaged CCE Developer Community

  • Cisco Developer Network – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.

Packaged CCE Software Downloads

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