Packaged CCE

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== Packaged CCE Sales Enablement  ==
== Packaged CCE Sales Enablement  ==
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales Enablement for Cisco field and Cisco partners.  
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*[https://communities.cisco.com/community/partner/collaboration/contactcenter/atp/projects/packaged-cce Partner Community] - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.  
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*[http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
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*[https://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/CCBU_ordering_guide.pdf Ordering Guide] - Cisco Customer Contact Solutions Ordering Guide.
== Packaged CCE Technical Documentation  ==
== Packaged CCE Technical Documentation  ==
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== Packaged CCE Training Videos  ==
== Packaged CCE Training Videos  ==
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==== Short Training Videos (15 minutes each) ====
*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]
*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]
*Video 2 - [http://youtu.be/dkZB0gJd-0c How to Install and Setup Packaged CCE.]
*Video 2 - [http://youtu.be/dkZB0gJd-0c How to Install and Setup Packaged CCE.]
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*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!
*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!
*Video 5 - How to Report on Agents and Calls. Coming soon!
*Video 5 - How to Report on Agents and Calls. Coming soon!
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==== Extended Training Sessions Recordings ====
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*[https://communities.cisco.com/docs/DOC-30752 Packaged CCE 9.0 Overview] - What's new in 9.0, with updates on product and pricing.
== Packaged CCE Discussion Forums  ==
== Packaged CCE Discussion Forums  ==
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== Packaged CCE Developer Community  ==
== Packaged CCE Developer Community  ==
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*[http://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.
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*[https://developer.cisco.com/web/pcce Cisco Developer Network] – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.
== Packaged CCE Software Downloads  ==
== Packaged CCE Software Downloads  ==
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*[http://www.cisco.com/cisco/software/type.html?mdfid=284360381&i=rm Software Download] - Download OVA files and Golden Template tool.
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*[https://www.cisco.com/cisco/software/type.html?mdfid=284360381&i=rm Software Download] - Download OVA files and Golden Template tool.
[[Category:Packaged_CCE]]
[[Category:Packaged_CCE]]

Revision as of 18:30, 15 August 2012

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.

This wiki page consolidates and catalogs the resources that are available for Packaged CCE.

Contents

Packaged CCE Sales Enablement

  • Partner Community - Sales enablement material for Cisco field and Cisco partners, including sales and technical presentations, sample BOM, screenshots, etc.
  • Ordering Guide - Cisco Customer Contact Solutions Ordering Guide.

Packaged CCE Technical Documentation

Packaged CCE Training Videos

Short Training Videos (15 minutes each)

Extended Training Sessions Recordings

Packaged CCE Discussion Forums

Packaged CCE Developer Community

  • Cisco Developer Network – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.

Packaged CCE Software Downloads

Rating: 5.0/5 (1 vote cast)

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