Packaged CCE

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(Packaged CCE Technical Documentation)
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*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_PBD08CF9_00_packaged-cce.html Product Specification] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.  
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_PBD08CF9_00_packaged-cce.html Product Specification] – Details the design, software / hardware requirements and capacity limits for Packaged CCE.  
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.  
*[http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/reference/guide/PCCE_BK_IBC40C6F_00_installing-and-configuring-pcce.html Installation and Configuration Guide] – Explains how to install Packaged CCE, including both Golden Template cloning method and Direct Install method.  
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Release Notes] - New features, notes, and defect resolutions for each release.
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*[http://www.cisco.com/en/US/products/ps12586/prod_technical_reference_list.html Release Notes] - New features, notes, and defect resolutions for each release.  
*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.
*[http://docwiki-dev.cisco.com/wiki/Troubleshooting_Tips_for_Unified_CCE_9.0 Troubleshooting] – Troubleshooting Tips for Packaged CCE.
== Packaged CCE Training Videos  ==
== Packaged CCE Training Videos  ==
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*Video 1 - Introduction to Packaged CCE 9.0. Coming soon!
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*Video 1 - [http://youtu.be/WE7Gc81JO7g Introduction to Packaged CCE 9.0.]
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*Video 2 - How to Install and Setup Packaged CCE. Coming soon!
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*Video 2 - [http://youtu.be/dkZB0gJd-0c How to Install and Setup Packaged CCE.]
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*Video 3 - How to Script with Packaged CCE. Coming soon!
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*Video 4 - How to Manage Agents, Supervisors, and Queues. Coming soon!
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*Video 5 - How to Report on Agents and Calls. Coming soon!
== Packaged CCE Discussion Forums  ==
== Packaged CCE Discussion Forums  ==

Revision as of 20:57, 14 August 2012

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.

This wiki page consolidates and catalogs the resources that are available for Packaged CCE.

Contents

Packaged CCE Sales Enablement

Packaged CCE Technical Documentation

Packaged CCE Training Videos

Packaged CCE Discussion Forums

Packaged CCE Developer Community

  • Cisco Developer Network – Developer Community for Packaged CCE, documents APIs and provides a discussion forum for developers to interact.

Packaged CCE Software Downloads

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