| Problem Summary
| Pre-Upgrade Tool backup failed while backing up the Unified CCX Desktop Agent Config.
|
| Error Message
| Cisco Unified CCX Desktop Agent Config backup operation failed
|
| Possible Cause
| Connection to Calabrio LDAP fails
|
| Recommended Action
| Make sure that proxies are disabled in the web browser. Alternatively navigate to ControlPanel-->Java. In the Java Control Panel, under General-->Network Settings turn off the Use Browser Settings. This is set on by default. Check the Agent desktop logs (C:\Program Files\Cisco\Desktop\log\bars*.dbg).
|
| Release
| Release 8.0(1)
|
| Associated CDETS #
| None.
|
