PUT backup fails during Desktop Agent Config backup operation
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Latest revision as of 15:20, 9 April 2010
PUT backup fails during Desktop Agent Config backup operation
| Problem Summary | Pre-Upgrade Tool backup failed while backing up the Unified CCX Desktop Agent Config. |
|---|---|
| Error Message | Cisco Unified CCX Desktop Agent Config backup operation failed |
| Possible Cause | Connection to Calabrio LDAP fails |
| Recommended Action | Make sure that proxies are disabled in the web browser. Alternatively navigate to ControlPanel-->Java. In the Java Control Panel, under General-->Network Settings turn off the Use Browser Settings. This is set on by default. Check the Agent desktop logs (C:\Program Files\Cisco\Desktop\log\bars*.dbg). |
| Release | Release 8.0(1) |
| Associated CDETS # | None. |
