Outbound calls fail with no callback number

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Outbound calls fail with no callback number

Problem Summary The outbound calls might fail if a callback for an outbound contact is missed during the day and the Campaign Configuration has missed callback action = Retry.
Error Message NullPointerException in the MIVR logs (SS_OB)
Possible Cause This is a know defect
Recommended Action Update the Dialinglist table with the following query:

update DialingList set callbackNumber = phone01 where (callresult=8 and callbackNumber = )

Release Release 8.0(1)
Associated CDETS # CSCtc29606

Rating: 0.0/5 (0 votes cast)

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