Outbound calls fail with no callback number

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(New page: == Outbound calls fail with no callback number == <BR> <BR> {| border="1" |- ! '''Problem Summary''' | The outbound calls might fail if a callback for an outbound contact is missed during ...)
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Latest revision as of 15:20, 9 April 2010

Outbound calls fail with no callback number



Problem Summary The outbound calls might fail if a callback for an outbound contact is missed during the day and the Campaign Configuration has missed callback action = Retry.
Error Message NullPointerException in the MIVR logs (SS_OB)
Possible Cause This is a know defect
Recommended Action Update the Dialinglist table with the following query:

update DialingList set callbackNumber = phone01 where (callresult=8 and callbackNumber = )

Release Release 8.0(1)
Associated CDETS # CSCtc29606


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