Outbound agents are ready for long time with available contacts

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Outbound Agents are ready for long time

Problem Summary Outbound Agents remaining in Ready state for a long time. Even though contacts are there to be dialed, the agents aren't getting Reserved for Outbound call
Error Message Symptoms to detect - The agent gets to Reserved state only after one or more agents belonging to the same CSQ are moved to Ready state.
Possible Cause Follow the case analysis in SR-612961461 for root cause analysis. This is a known defect.
Recommended Action Upgrade to the version containing the fix for CSCtf25138.
Release Release 8.0(1)
Associated CDETS # CSCtf25138

Rating: 3.0/5 (2 votes cast)

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