Outbound agent Stuck in Reserved state

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Outbound Agent stuck in Reserved State



Problem Summary The Outbound Agent might get stuck in Reserved after accepting the Preview Outbound Call
Error Message None
Possible Cause There might be a few possible causes for this - duplicate DialingList records being retrieved, dialinglist update not successful or some other cause
Recommended Action Close the CAD and login the agent again
Release Release 8.0(1)
Associated CDETS # CSCtd94371


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