Outbound agent Stuck in Reserved state
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(New page: == Outbound Agent stuck in Reserved State == <BR> <BR> {| border="1" |- ! '''Problem Summary''' |The Outbound Agent might get stuck in Reserved after accepting the Preview Outbound Call |-...) |
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Latest revision as of 15:20, 9 April 2010
Outbound Agent stuck in Reserved State
| Problem Summary | The Outbound Agent might get stuck in Reserved after accepting the Preview Outbound Call |
|---|---|
| Error Message | None |
| Possible Cause | There might be a few possible causes for this - duplicate DialingList records being retrieved, dialinglist update not successful or some other cause |
| Recommended Action | Close the CAD and login the agent again |
| Release | Release 8.0(1) |
| Associated CDETS # | CSCtd94371 |
