Outbound agent Stuck in Reserved state

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(New page: == Outbound Agent stuck in Reserved State == <BR> <BR> {| border="1" |- ! '''Problem Summary''' |The Outbound Agent might get stuck in Reserved after accepting the Preview Outbound Call |-...)
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Latest revision as of 15:20, 9 April 2010

Outbound Agent stuck in Reserved State



Problem Summary The Outbound Agent might get stuck in Reserved after accepting the Preview Outbound Call
Error Message None
Possible Cause There might be a few possible causes for this - duplicate DialingList records being retrieved, dialinglist update not successful or some other cause
Recommended Action Close the CAD and login the agent again
Release Release 8.0(1)
Associated CDETS # CSCtd94371


Rating: 0.0/5 (0 votes cast)

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