Outbound Option - Installation Problems: Customer is called multiple times in a short time span if the customer does not pick up
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Customer is called multiple times in a short time span if the customer does not pick up
Problem Summary | Customer is called multiple times in a short time span if the customer does not pick up |
Error Message | N/A |
Possible Cause | The PersonalCallbackTimeToRetryNoAnswer setting might be smaller than the CallbackTimeLimit setting in the Outbound Option registry |
Recommended Action | Increase the PersonalCallbackTimeToRetryNoAnswer setting to make fewer customer calls within the time range specified in the CallbackTimeLimit setting. |
Release | Release 7.5(1) and 8.0 |
Associated CDETS # | None. |