Outbound Option - Dialing Problems: Transferring Customer Calls to Agents are Failing
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Transferring Customer Calls to Agents are Failing
| Problem Summary | Transferring Customer Calls to Agents are Failing |
| Error Message | N/A |
| Possible Cause 1 | Agents and SCCP Dialer Ports are in different partitions. |
| Recommended Actionc1 | Make sure that the Dialer ports have a UCM calling search space that can access the agent devices. |
| Possible Cause 2 | Voice GW and SCCP Dialer Ports are in different partitions. |
| Recommended Action 2 | Change a registry key on the CCE PG to use the Calling Search Space of the dialer port instead of the voice gateway. Set UseRedirectAddressSearchSpace = 1. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
