Outbound Option - Dialing Problems: Transferring Customer Calls to Agents are Failing

From DocWiki

(Difference between revisions)
Jump to: navigation, search
(New page: == Transferring Customer Calls to Agents are Failing == <table border="1"><tr><td> '''Problem Summary''' </td><td>Transferring Customer Calls to Agents are Failing </td></tr><tr><td> '''...)
m (1 revision)
 
(3 intermediate revisions not shown)
Line 13: Line 13:
</td></tr><tr><td> '''Recommended Action 2''' </td><td>Change a registry key on the CCE PG to use the Calling Search Space of the dialer port instead of the voice gateway. Set UseRedirectAddressSearchSpace = 1.
</td></tr><tr><td> '''Recommended Action 2''' </td><td>Change a registry key on the CCE PG to use the Calling Search Space of the dialer port instead of the voice gateway. Set UseRedirectAddressSearchSpace = 1.
-
</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
+
</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1) and 8.0</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
 +
[[Category:Unified CCE, Release 8.0]]

Latest revision as of 23:53, 12 March 2010

Transferring Customer Calls to Agents are Failing

Problem Summary Transferring Customer Calls to Agents are Failing
Error Message N/A
Possible Cause 1 Agents and SCCP Dialer Ports are in different partitions.
Recommended Actionc1 Make sure that the Dialer ports have a UCM calling search space that can access the agent devices.
Possible Cause 2 Voice GW and SCCP Dialer Ports are in different partitions.
Recommended Action 2 Change a registry key on the CCE PG to use the Calling Search Space of the dialer port instead of the voice gateway. Set UseRedirectAddressSearchSpace = 1.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools