Outbound Option - Dialing Problems: SIP Dialer - Calls are not getting transferred to CVP with Transfer to IVR Campaign
SIP Dialer - Outbound Calls are not getting transferred to CVP
|Problem Summary||Transferring Customer Calls to CVP are failing continuously|
1) Route Points for Transferring to an IVR is configured incorrectly.
1) Route Points for Transferring to an IVR on Campaign Skill Group dialog needs to be configurated on MR Routing Client.