Outbound Option - Dialing Problems: Many Retries at Start of Append Campaign
Revision as of 16:51, 17 January 2010 by Dreich
Longer idle times for an Append style campaign at the beginning of the day
|Problem Summary||A large number of retries are occurring the beginning of day for an append campaign.|
|Possible Cause||This sometimes occurs when Running campaigns with an append import and max attempts greater than one. As a general rule, retries tend to have a lower hit rate than pending records, so this might result in longer idle times for agents until the first group of retries are handled because retry records normally have priority over pending records by default. The number of retry records increase as you increase the retry time. At the end of a campaign, all of the retries for the last couple of hours while the campaign is winding down will get pushed to the next day. So there will be a glut of retries when the campaign starts up again on the following day.
|Recommended Action||Try the following:
|Associated CDETS #||None.|