Outbound Option - Dialing Problems: Dialers Have Low Idle Times/High Busy Times

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Dialers Have Low Idle Times/High Busy Times

Problem Summary Both Dialers have relatively low idle times and high all ports busy times.
Error Message N/A
Possible Cause Dialers have been over-subscribed. The combination of number of agents, DialingList hit rate, and average handle time are likely more than the deployed number of ports the Dialer can handle.
Recommended Action Try the following:
  • Reduce the number of agents working on the campaign
  • Move a campaign to a skill group on another agent PG
  • Add more Dialer ports to the solution, possibly on another agent PG
Release Release 7.5(1) and 8.0
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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