Outbound Option - Configuration Problems: Customers Hear Ringback Before Transfer

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Customers Hear Ringback Before Transfer

Problem Summary Customer hears a brief ringback before being transferred to an agent.
Error Message N/A
Possible Cause Unified CM configuration issue.
Recommended Action Make the following Unified CM configuration changes:
  • In CallManager Service Parameters, set “Send H225 User Info Message*” = “Use ANN for Ringback”
  • In Cisco IP Voice Media Streaming Application Service Parameters, under Annunciator (ANN) Parameters set “Run Flag” = False.
Release Release 7.5(1) and 8.0
Associated CDETS # None.

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