Outbound Option - Configuration Problems: Call Context Not Being Transferred During a Transfer to IVR Call Flow
From DocWiki
Call Context Not Being Transferred During a Transfer to IVR Call Flow
| Problem Summary | The call context is not being transferred during a Transfer to IVR call flow. |
| Error Message | N/A |
| Possible Cause 1 | On an IPCC Enterprise system the Network VRU is configured as a Type 5, which does not support call context. |
| Recommended Action 1 | Consider reconfiguring the the Network VRU as a Type 10. |
| Possible Cause 2 | On an IPCC Enterprise system the IVR transfer route point (CTI Route Point) does not exist on the same PG where the Dialer ports are monitored. |
| Recommended Action 2 | This route point must exist on the same PG where the Dialer ports are monitored. This is the peripheral assigned to the Dialer in the Dialer configuration. |
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
