Outbound Option - Configuration Problems: Administrative script which sets the OutboundControl variable or reservation percentage is running, but the modes/percentages are not being updated at the Dialer

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Administrative script which sets the OutboundControl variable or reservation percentage is running, but the modes/percentages are not updated at the Dialer

Problem Summary Administrative script which sets the OutboundControl variable or reservation percentage is running, but the modes/percentages are not being updated at the Dialer
Error Message N/A
Possible Cause Skill being controlled is the primary or secondary skill

OutboundControl variable mode is spelled incorrectly

Recommended Action Make sure that the skill being controlled is the base skill group, and not the primary or secondary skill groups. Although

agents might be logged into just the primary or secondary skill group, always set the OutboundControl variable and reservation percentage on the base skill group. Verify that the OutboundControl variable mode is spelled correctly. (The Script Editor displays a warning if it does not recognize the OutboundControl variable name.)

Release 7.5(1) and 8.0
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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