http://docwiki.cisco.com/w/index.php?title=Outbound_Buttons_are_disabled_on_CAD&feed=atom&action=history 2013-06-20T03:25:26Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Outbound_Buttons_are_disabled_on_CAD&diff=28275&oldid=prev 2010-04-09T15:20:58Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 15:20, 9 April 2010</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Outbound_Buttons_are_disabled_on_CAD&diff=28274&oldid=prev 2010-01-13T09:49:27Z

<p>New page: == Outbound Buttons are disabled on CAD == &lt;BR&gt; &lt;BR&gt; {| border=&quot;1&quot; |- ! &#39;&#39;&#39;Problem Summary&#39;&#39;&#39; | When the agent receives the preview outbound call on CAD and is moved to Reserved state, the...</p> <p><b>New page</b></p><div>== Outbound Buttons are disabled on CAD ==<br /> &lt;BR&gt;<br /> &lt;BR&gt;<br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | When the agent receives the preview outbound call on CAD and is moved to Reserved state, the Outbound buttons (Accept/Reject/Skip) are disabled on CAD and the agent cannot accept or reject the call. The Enterprise data associated with the call may not be displayed on the CAD screen in such a scenario.<br /> |-<br /> ! '''Error Message'''<br /> | None<br /> |-<br /> ! '''Possible Cause'''<br /> | The Cisco Desktop Enterprise Server is possibly OUT OF SERVICE.<br /> |-<br /> ! '''Recommended Action'''<br /> | Check the state of the 'Cisco Desktop Enterprise Service' - restart of the same will fix this issue.<br /> |-<br /> ! '''Release'''<br /> | Release 8.0(1) <br /> |-<br /> ! '''Associated CDETS #'''<br /> | None<br /> |-<br /> |}<br /> &lt;BR&gt;<br /> [[Category:Unified CCX, Release 8.0]]</div>

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